Roles & Responsibilities
We are seeking a dynamic and organized individual to join our team as an Office Manager and Order Processing Specialist. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our office while managing the end-to-end process of order fulfillment. Your responsibilities will encompass various tasks including processing orders, preparing shipments, and maintaining office functionality.
**Key Responsibilities:**
1. **Order Processing:**
- Receive and review incoming customer orders.
- Enter orders into our system accurately and efficiently.
- Confirm order details and resolve any discrepancies.
- Coordinate with various departments to fulfill orders promptly.
2. **Shipment Preparation:**
- Carefully package products for shipment to ensure they arrive in excellent condition.
- Create shipping labels and documentation in compliance with shipping regulations.
- Track and manage inventory levels to prevent stock outs and overstock situations.
3. **Office Management:**
- Maintain a well-organized and clean office environment.
- Manage office supplies and reorder as needed.
- Assist in scheduling meetings and appointments.
- Handle incoming calls, emails, and other communications as needed.
4. **Customer Service:**
- Provide exceptional customer service by addressing inquiries and resolving issues related to orders and shipments.
- Ensure timely communication with customers regarding order status and tracking information.